Thank you for choosing Touch The Roadz, your preferred shuttle transport service provided by Round Tables LLC. We want to ensure your transportation experience is as smooth as possible, and we’ve outlined our return policy below to assist you.
**1. Cancellation and Refund Policy:**
– We understand that plans can change. You may cancel your shuttle reservation up to 24 hours before the scheduled pickup time to receive a full refund.
– Cancellations made within 24 hours of the scheduled pickup time are non-refundable.
**2. How to Cancel a Reservation:**
– To cancel a reservation, please contact our customer service team at info@TouchTheRoadz.com or call us at 833-333-6798.
– Provide your reservation details, and we will assist you with the cancellation process.
**3. Changes to Reservations:**
– If you need to make changes to your reservation, such as adjusting the pickup time or location, please contact us at least 24 hours in advance. Changes are subject to availability.
**4. No-Show Policy:**
– If you fail to show up for your scheduled shuttle without prior cancellation, the reservation is considered a no-show, and no refund will be issued.
**5. Shuttle Delays or Cancellations:**
– While we strive to provide timely and reliable service, unforeseen circumstances such as weather, traffic, or operational issues may lead to delays or cancellations.
– In the event of a delay or cancellation initiated by Touch The Roadz, we will make every effort to notify affected customers and provide suitable alternatives. Refunds or credits may be issued as appropriate.
**6. Refunds:**
– Refunds for eligible cancellations will be processed within 5 business days and credited to the original payment method.
**7. Contact Information:**
– If you have any questions or concerns regarding our cancellation and refund policy, please contact us at info@TouchTheRoadz.com or call 833-333-6798.
**8. Changes to the Policy:**
– We reserve the right to modify our cancellation and refund policy at any time. Any changes will be posted on our website.